General / Product-Specific

📝FAQ

Here, you'll find answers to commonly asked questions about our products. Whether you're seeking specific information about a particular product or have general inquiries, our FAQ section is designed to provide you with quick and comprehensive answers.

🌍 Do you ship internationally?

We are currently shipping within the US and EU.

💸 How much is shipping? ⏳ And how long?

  1. Standard Shipping Delivery (5-7 Business Days) - €4.99: This is our standard shipping option, which ensures delivery within 5 to 7 business days from the date of purchase.
  2. Eco-Friendly CO2-Tracking Delivery + Package Protection (3-5 Business Days) - €9.99: This option not only ensures standard shipping with package protection but also employs eco-friendly CO2-tracking delivery methods to minimize our environmental impact.
  3. Tracking-enabled Fast Shipping Delivery + Package Protection (1-3 Business Days) - €14.99: For customers who require expedited delivery, we offer a fast shipping option that guarantees delivery within 1 to 3 business days, along with tracking and package protection.

🔍 How can I check the status of my order?

Check the “track your order” page.

💳 What forms of payment do you accept?

Paypal, Visa, Mastercard, American Express, Apple Pay and Google Pay.

📦 My items arrived damaged, what should I do?

Please contact us immediately, within 48 hours of receiving the order, at contact@housection.com. Please provide us with your order number and some photos of the damaged product/s.

🔄 I received incorrect item. What should I do?

Please contact us immediately, within 48 hours of receiving the order, at contact@housection.com. Please provide us with your order number and some photos of the product/s.

📧 I put the wrong address on my order!

Please be careful when entering your shipping address. HOUSECTION will not be responsible for orders sent to the incorrect delivery address provided by the customer.

🤔 How can I contact customer support?

You can reach our customer support team at contact@housection.com. We are available to assist you with any queries or concerns you may have.

🔒 Is my personal information secure when I make a purchase?

Yes, we take the security of your personal information seriously. We use the latest encryption technology to ensure that all your data is protected when you make a purchase on our platform.

💡 Do you have a loyalty program or rewards system for regular customers?

Yes, we have a special loyalty program for our regular customers. You can earn points with every purchase and redeem them for exclusive discounts and rewards.

🔧 Do you offer product customization or personalization options?

Yes, we offer product customization and personalization for select items. Please check the product description or reach out to our customer support for more information.

🚚 What shipping carriers do you use for international orders?

We use reputable shipping carriers for our international orders to ensure reliable and timely delivery. The specific carrier may vary depending on the destination and the type of product.

👍 Do you offer gift-wrapping services for purchases?

Yes, we offer gift-wrapping services for your purchases. You can select the gift-wrapping option during the checkout process, and we will ensure that your item is beautifully wrapped and ready for gifting.

👀 How can I subscribe to your newsletter for updates and promotions?

You can subscribe to our newsletter by visiting our website and entering your email address in the subscription form, or you can send a request to contact@housection.com, and we will add you to our mailing list.

🌍 Do you ship internationally?

We are currently shipping within the US and EU.

💸 How much is shipping? ⏳ And how long?

  1. Standard Shipping Delivery (5-7 Business Days) - €4.99: This is our standard shipping option, which ensures delivery within 5 to 7 business days from the date of purchase.
  2. Eco-Friendly CO2-Tracking Delivery + Package Protection (3-5 Business Days) - €9.99: This option not only ensures standard shipping with package protection but also employs eco-friendly CO2-tracking delivery methods to minimize our environmental impact.
  3. Tracking-enabled Fast Shipping Delivery + Package Protection (1-3 Business Days) - €14.99: For customers who require expedited delivery, we offer a fast shipping option that guarantees delivery within 1 to 3 business days, along with tracking and package protection.

🔍 How can I check the status of my order?

Check the “track your order” page.

💳 What forms of payment do you accept?

Paypal, Visa, Mastercard, American Express, Apple Pay and Google Pay.

📦 My items arrived damaged, what should I do?

Please contact us immediately, within 48 hours of receiving the order, at contact@housection.com. Please provide us with your order number and some photos of the damaged product/s.

🔄 I received incorrect item. What should I do?

Please contact us immediately, within 48 hours of receiving the order, at contact@housection.com. Please provide us with your order number and some photos of the product/s.

📧 I put the wrong address on my order!

Please be careful when entering your shipping address. HOUSECTION will not be responsible for orders sent to the incorrect delivery address provided by the customer.

🤔 How can I contact customer support?

You can reach our customer support team at contact@housection.com. We are available to assist you with any queries or concerns you may have.

🔒 Is my personal information secure when I make a purchase?

Yes, we take the security of your personal information seriously. We use the latest encryption technology to ensure that all your data is protected when you make a purchase on our platform.

💡 Do you have a loyalty program or rewards system for regular customers?

Yes, we have a special loyalty program for our regular customers. You can earn points with every purchase and redeem them for exclusive discounts and rewards.

🔧 Do you offer product customization or personalization options?

Yes, we offer product customization and personalization for select items. Please check the product description or reach out to our customer support for more information.

🚚 What shipping carriers do you use for international orders?

We use reputable shipping carriers for our international orders to ensure reliable and timely delivery. The specific carrier may vary depending on the destination and the type of product.

👍 Do you offer gift-wrapping services for purchases?

Yes, we offer gift-wrapping services for your purchases. You can select the gift-wrapping option during the checkout process, and we will ensure that your item is beautifully wrapped and ready for gifting.

👀 How can I subscribe to your newsletter for updates and promotions?

You can subscribe to our newsletter by visiting our website and entering your email address in the subscription form, or you can send a request to contact@housection.com, and we will add you to our mailing list.

If you can't find the answer you're looking for, feel free to contact us. We're here to assist you and provide the information you need to make the most of your experience with us.